FoodXplo Consumer Terms of Service
Effective Date: 27 April 2025
These Terms of Service (“Terms”) govern your access to and use of the FoodXplo platform (“Platform”) as a consumer (“you” or “User”). The Platform is operated by Gagesis Sdn Bhd (“we”, “our”, or “FoodXplo”).
By using the Platform, you agree to these Terms.
1. Use of the Platform
1.1 You must be at least 18 years old or have parental consent to use the Platform.
1.2 You agree to use the Platform only for personal and lawful purposes.
1.3 You are responsible for maintaining the confidentiality of your account and password.
2. Orders and Payments
2.1 Orders placed through the Platform are binding once confirmed by the Merchant.
2.2 You are responsible for ensuring the accuracy of order details before confirming.
2.3 Prices shown are set by individual Merchants and may include applicable taxes or platform fees.
2.4 A Digital Fee of 3% (minimum RM 0.80) will be charged per order. This fee is non-refundable.
3. Cancellations and Refunds
3.1 Once an order is confirmed and payment is made, it cannot be cancelled unless the Merchant agrees or the item is unavailable.
3.2 Refunds (if any) are subject to review and may be issued at the discretion of FoodXplo and the involved Merchant.
3.3 Refund processing times may vary depending on your payment provider.
4. Platform Conduct
4.1 You agree not to misuse the Platform, including attempting to interfere with its operation, access unauthorized accounts, or commit fraud.
4.2 Abusive language or behavior toward Merchants, platform support, or other users may result in account suspension.
5. Third-Party Merchants
5.1 FoodXplo is a technology platform and does not prepare, package, or deliver food.
5.2 All food and services are provided by independent Merchants. FoodXplo is not liable for food quality, safety, or service delays.
5.3 For dine-in orders at food courts, you are responsible for providing the correct table number if required.
6. Privacy and Data Use
6.1 By using the Platform, you consent to our collection and use of personal data in accordance with our [Privacy Policy].
6.2 Your data may be shared with Merchants only for the purpose of fulfilling your order.
7. Limitation of Liability
7.1 To the maximum extent permitted by law, FoodXplo shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform.
7.2 FoodXplo is not responsible for issues caused by third-party systems (e.g. payment gateways, internet connectivity, etc.).
8. Account Suspension or Termination
8.1 We reserve the right to suspend or terminate your access to the Platform if you violate these Terms or engage in suspicious behavior.
9. Changes to Terms
9.1 FoodXplo may modify these Terms at any time. Updated Terms will be posted on the Platform, and continued use implies acceptance.
10. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.
11. Contact Us
Gagesis Sdn Bhd
Email:
Registered Address:
Gagesis Sdn. Bhd.
C-16-2,Tree Sparina,
Jalan Sungai Tiram 11,
11900, Bayan Lepas,
Penang
Website: https://www.gagesis.com/index.php/products/foodxplo