FoodXplo - Privacy Policy

 

Effective Date: 27 April 2025

This Privacy Policy explains how Gagesis Sdn Bhd (“we”, “our”, or “FoodXplo”) collects, uses, stores, and protects your personal information when you use the FoodXplo platform (“Platform”).

By using the Platform, you agree to the terms of this Privacy Policy.

 

1. Types of Data We Collect

We may collect the following types of data:

a. Personal Information

  • Name

  • Mobile number

  • Email address

  • Delivery address (if applicable)

  • Table number (for dine-in orders)

  • Payment-related information (via third-party gateways)

b. Merchant Information

  • Business/trade name

  • Location (stall or food court)

  • Menu and pricing

  • Bank account details for payouts

c. Technical Information

  • Device type and operating system

  • IP address

  • Usage logs and activity on the Platform

  • Cookies and tracking technologies

 

2. How We Use Your Data

We use your data to:

  • Process orders and payments

  • Enable order tracking and merchant coordination

  • Provide customer support

  • Improve the performance and user experience of the Platform

  • Prevent fraud and misuse

  • Comply with legal obligations

 

3. Data Sharing

We may share your data:

  • With Merchants, only as needed to fulfill your order

  • With third-party service providers (e.g., payment gateways, analytics)

  • With authorities when legally required

We never sell or rent your personal data.

 

4. Data Protection

We implement appropriate security measures to protect your data, including:

  • Secure transmission (HTTPS)

  • Encrypted storage for sensitive information

  • Access control and authentication

However, no method of electronic storage or transmission is 100% secure. You use the Platform at your own risk.

 

5. Your Rights

You have the right to:

  • Access and review your personal data

  • Request corrections to inaccurate data

  • Request deletion (where legally allowed)

  • Opt-out of marketing communications

You may exercise these rights by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

6. Data Retention

We retain your data only as long as needed to fulfill the purposes above, or as required by law.

 

7. Children’s Privacy

The Platform is not intended for children under 13. We do not knowingly collect data from children without parental consent.

 

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes through the Platform or email.

 

9. Contact Information

If you have questions about this Privacy Policy or your data, contact:

Gagesis Sdn Bhd
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: FoodXplo Product